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Terms & Conditions


Pet Products Here accept Paypal, MasterCard, Visa, Bankcard and Internet Banking/Direct Deposit for payment of goods. Goods are only despatched upon receipt of full payment.
Most orders are despatched within 3 days of receipt. If we are unable to supply the requested product (this maybe due to such things as Manufacturing problems) we will contact you within 48 hours to discuss other Brand options.
Orders are shipped via Australia Post or Fastway Couriers.
If there is a legitimate reason you are not satisfied with your purchase returns will be accepted for a full refund, provided that goods are:
a) not used, not damaged and are able to be resold, in their original, unopened manufacturer’s packaging.
b) received at our office within 7 days of invoice date.
Freight & handling costs remain the responsibility of the customer & are not refundable, except in the case of faulty goods or incorrect despatch.
Pet Products Here reserves the right to correct any errors made in pricing. All prices are subject to change without notice. Should a pricing error occur, you will be advised prior to any despatch of goods and you will have the option to cancel the order with full refund.
Our aim at Pet Products Here is to deliver quality products at competitive pricing.   We value service and integrity above pricing and therefore do not enter into price wars of matching the cheapest rate to be found elsewhere.
The Pet Products Here website uses industry-standard 128 bit SSL encryption, so you can rest assured you are shopping safely.
At this stage we are not taking orders from overseas. This may change in the future.
Your privacy is important to us and we will only use the information that we collect lawfully.
Pet Products Here will under no circumstances divulge or sell your personal details to any third party. Your personal information is held securely in accordance with our internal security policy and the law.
Please contact us if you have any queries regarding privacy.
Reproduction of any information or images from the Pet Products Here website is prohibited without consent from it’s owners. This website is protected by Copyright in its entirety.